15 Verfied, Last Updated: February 03, 2023 - 4.7
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Zappos.com is an online retailer specializing in shoe and apparel products. The company is based in Las Vegas, Nevada, U.S.A. The online retailer company was founded by Nick Swinmurn on 1999 and was initially launched under the website name shoesite.com.
After launching the company, Nick presented the online retailing concept to Venture Frogs capitalist Tony Hsieh and Alfred Lin. Tony was skeptical at first. However, upon learning that about 5% of the $40 billion dollar shoe industry is already being sold through paper mail catalogs, he took the shot and invested on Nick's proposed business model. Nick's idea came about when he did not find a pair of shoes he was looking for from his local mall.
The venture was officially launched under the web name shoesite.com on June 1999. After a few months, the company name was changed to Zappos, a short form of the word ‘Zapatos', a Spanish word meaning shoes.
The tweak in the name is a provision for the company's anticipation of expanding its merchandise offering as the business progress. Zappos achieved a significant gross sales track record of $184 million dollars after two years of operation, attracting its first venture capitalist Sequoia Capital. On the same year, they moved the headquarters from San Francisco to Henderson, Nevada.
In 2007, Zappos expanded their product line and included apparels, handbags, watches and children's merchandise. One year after, the company marked a billion dollar in gross annual sales. A year after, in 2009, Zappos debuted at number twenty-three (23) in Fortune's Top 100 Companies to Work For.
In 2009, Amazon executives came to Zappos with the proposition to buy the company outright. Company executives Hsieh and Lin were hesitant because they would like to retain the company culture rather than simply maximizing profits in a downward economy. The deal was eventually closed in November 2009 in the reported amount of $1.2 billion US dollars.
Three years after the deal, September 1, 2012, Zappos handed over their Kentucky warehouse operation to Amazon. The Kentucky outlet remained open and was renamed 6 pm outlet.
Zappos provides fast and FREE shipping of orders exclusively within the US without a minimum quantity requirement. Customers under the VIP and Zappos rewards program may enjoy expedited (one business day) shipping when they log in to their zappos.com membership account. Non-VIP members may avail of expedited shipping by placing the order through the Snazzy app. Every order on the app qualifies for FREE one-business day shipping. The app is available on iOS, Android and Kindle. The standard shipping fee for non-VIP/Rewards orders are as follows: 1. Standard shipping (4-5 business days) -- FREE 2. USPS Shipping -- FREE for the following territories - Hawaii, Alaska, US Territories and Military APO/FPO addresses 3. 2-Business Day Shipping -- $15 per order 4. 1-Business day Shipping -- $25 per order; FREE for VIP, Zappos App Orders, Zappos Rewards, Gold, Platinum and Elite Members. 5. Expedited Shipping is not eligible for Hawaii, US Territories and Military APO/FPO addresses orders. Only USPS shipping can be facilitated for these orders. 6. Zappos do not facilitate international shipments.
In any event some merchandise need to be returned, Zappos accepts and processes return items whether for exchange or refund. However, there is a policy implemented regarding returns and a standard procedure. Follow their three easy steps to ensure smooth processing of your returning items: 1. Inform Zappos of your Return and print your FREE return label via zappos.com 2. Item's Original Packaging 3. Preparing your Shipping Box 1) You may use the original Zappos.com box your order came with or you may also use any plain, unmarked cardboard box to ship your return items. 2) Remove any existing shipping labels, stickers, or other printed information labels on the shipping box prior to using them. 3) Seal your shipping box and attach the Return Shipping Label you have printed to your shipping box. 4) Bring your package to your closest UPS Store, UPS Customer Center, UPS Alliances, or any Authorized Shipping Outlet near you and have your shipping box drop off. Make sure you personally drop your box off. Never use the UPS DROP BOX. Use the counter services.
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Zappos does not directly promote via coupon codes but instead, they have a customer reward program automatically tied up with their customer membership program. However, they do have associates whose roles are to direct traffic to the Zappos website. To be eligible for the program, a customer just has to register for membership in the zappos.com website. Upon confirmation of membership sign up, they become eligible to receive membership rewards.
1. Every Zappos Rewards Members may earn rewards points on select purchases they make during special promotional periods that Zappos notify them with.
2. Members may also earn extra Rewards Points. To be an eligible customer just need to make enrolling in the Zappos Rewards Program prior to making qualifying purchases. These promotional Rewards Points cannot be applied to previous purchases prior to membership.
3. Important note: if a customer had a purchase that qualified for rewards then eventually canceled, returned or exchanged, it will result in a reduction of the associated rewards points. Rewards Points are not convertible to cash. Zappos reserves its right to modify or cancel Rewards Point at any time without notice.
4. Maintain active Zappos Rewards membership to receive and gain first to access to products in promos, sales, and other special promotional events.
5. Log in to any of these member access tools and apps and instantly earn 50 Rewards Points
2) Zappos App for iOS
3) Zappos App for Android
Zappos was ranked as 23rd of Fortune's "100 Best Companies to Work For" in 2009. In 2010 it ranked 15th, in 2011 they ranked sixth and in 2012, they slightly dropped to rank 11.
It is now an Amazon-owned company but operates independently from the latter's operation.
Zappos does not operate its business internationally and does not intend to expand its operations internationally.
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